Vanilla Steel is an independent technology platform that helps steel professionals (steel processors and traders) to source excess steel from Europe.
The headquarter of Vanilla Steel is located in Berlin, Germany.
On Vanilla Steel we offer overrolling, slow movers, declassified material as well as semi-finished steel.
Vanilla Steel sources material from Europe-based steel producers and steel processors.
Vanilla Steel provides an efficient way of buying excess steel. By joining Vanilla Steel you will be able to source excess steel directly from steel producers and stockholders.
No, the usage of Vanilla Steel is free of charge for buyers.
Yes, we offer the possibility to sell on Vanilla Steel at a success fee. Please contact us using the "Request a demo" section of the website to find out more details.
If you are a private customer you can not use Vanilla Steel. We serve commercial customers only due to legal constraints.
To register, please use the the "Request a demo" section of the website.
Yes, you do need to separately register on Vanilla Steel to access the auction information.
Please use the "Don't remember your password?" link on the login page of Vanilla Steel
Please contact us at email@example.com . Your password can be changed on the platform by clicking on "Account settings" on the right top corner.
Please contact us at firstname.lastname@example.org .
At the end of the auction, the seller will receive a Purchase Order in the winning bidder's name. The winnng bidder will receive a notification immediately, and the seller will then confirm the sale via Order Confirmation with the buyer (usually within 1 business day). If you have not received your Order Confirmation after 2 business days, please contact our Customer Service on email@example.com
Every bid is binding on Vanilla Steel. However, human mistakes can happen. Please contact firstname.lastname@example.org before the end of auctions and we will adjust accordingly.
Once credit check has been successfully performed, the seller will issue the Order Confirmation as per agreed terms to the user with the winning bid.
You can type in a new delivery address in your manage your addresses section. If you experience issues, please contact email@example.com
For cancellations after the Order Confirmation has been issued, please contact the seller using the information provided in the Order Confirmation. Please note that cancellations after the Order Confirmation has been issued are a breach of our Terms and Conditions and may result in temporary or permanent exclusion from the platform.
The minimum price is set by the seller.
The "Buy Now" price is set by the seller and defines the price at which the seller is willing to close the transaction without a bidding process.
Flat products1st Choice: 98% - 100% conform to surface classification "A"2nd Choice: 80% - 98% conform to surface classification "A"3rd Choice: 50% - 80% conform to surface classification "A"4th Choice: <50% conform to surface classification "A"Hot-rolled products: Surface classification "A" = EN10163Cold-rolled products: Surface classification "A" = EN10130, EN101268
Yes, if you have access to an auction you will be able to see the company that is selling the material.
No, you cannot see the identity of other buyers bidding in an auction.
Please email us at firstname.lastname@example.org if you have any complaints or questions.
Certificate policy is defined by the seller. In general, 1st Choice material is eligible for seller certification while declassified material is only eligible for limited certification by the seller.
In some cases, especially where there are visible defects on the material, the seller may provide photos.
No - all material within one auction is offered as a single bundle.
We currently offer English Auction and Sealed Bid Auction. A Buy Now price may be included in both auction types.
Yes, all material offered on the platform is exclusively listed on the platform.
The transaction is concluded directly between the Seller and the Buyer.
Published - Means an auction has been created by the seller and is ready for viewing by potential buyers. Running - Means a published auction is currently receiving bids.Finished - Means an auction is no longer active and bids cannot be placed.
You can manage your different delivery address in the "Manage addresses" section of the user profile. If you face issues, please reach email@example.com
This is defined by the seller in his auctions parameters.
Delivery times depend on parameters decided by the seller at an auction level. You will be shown an estimated delivery date when you make your bid. Please check the Order Confirmation for actual delivery date.
Delivery terms are defined by the seller within each auction. In general, all shipments are ready for loading within 7 days after issue of the Order Confirmation.
For cases where logistics services are arranged by the seller or by a third party via the platform, logistics prices are shown within Your Bid Section of the auction. If no prices are shown but you still want to have logistics arranged, please contact us.
Our sellers generally deliver within Central and Western Europe. Please contact us if you have specific questions at firstname.lastname@example.org
Yes, we offer freight shipping through our partners. Prices are displayed when you select your preferred port in the bidding section. If no prices are shown for your preferred destination, please contact us on email@example.com.If no prices are shown click on "Request more" button and provide your preferred delivery address.
All payment terms allowed by the seller are shown in the Your Bid Section. If you wish to have additional payment terms that are not currently displayed, please contact us at firstname.lastname@example.org.If you wish additional payment terms click on ""Request more"" button and provide your preferred payment term.
Information on payment methods is provided by the seller in the Order Confirmation.
Please contact email@example.com
At the moment all prices are expressed in EUR.
Credit terms are defined by the seller within each auction. For sellers offering a credit line, a successful credit check is a pre-condition for issuing the Order Confirmation.